Returns Policy

We want you to love your purchase! If you're not completely satisfied, we're here to help.

Return Window

You have 7 days from the date of delivery to return your item for a refund or exchange.

Return Conditions

• Items must be unworn, unwashed, and in original condition with all tags attached
• Items must be returned in their original packaging
• Sale items are not be eligible for return. 

How to Return

1. Contact us at pietra.c.r.work@gmail.com to initiate your return.
2. We'll provide you with return instructions and a return authorisation number.
3. Pack your item securely with the return authorisation number.
4. Ship the item back to us using a trackable shipping method.

Shipping Information

Shipping Methods & Times

Standard Shipping: 5-12 business days. 

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Processing

Orders are typically processed within 1-2 business days. You'll receive a tracking number once your order ships.

International Shipping

We currently ship within Australia. International shipping may be available - please contact us for more information.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

For any questions about returns or shipping, please contact us at pietra.c.r.work@gmail.com and we'll be happy to help!